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Kate Whalen's avatar

I want to frame this article and print on my office wall lol.

Your bullet about adding another star made me think of Brian Chesky's approach for delivering 11-star experiences. I recently led a workshop around this idea and it was so helpful to frame what it looks like if we made this experience 6, 7, 8, etc. stars instead of 3/5 or 5/5.

P.S. congrats on your greencard!

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Anton Zaides's avatar

Wow, this is the best curation of article Iโ€™ve read.. well I think ever. I just spend an hour (!) reading through 4 of the main articles and 3 additional linksโ€ฆ I planned to read ~10 articles I saved during that time, so I hate you a bit for it ๐Ÿ™ƒ

Keep up the quality content.

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